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Concierge

We are proudly based in the Pentland Hills on the outskirts of Edinburgh, Scotland. Feel free to drop us a line at [email protected] or use our contact form on the website if you have any queries. Thank you. 

UK Shipping

Free delivery on all orders.

Orders are shipped the next working day - Monday to Friday - through Royal Mail Tracked 24, which aims to deliver by the next working day, excluding bank holidays. 

Once your order is dispatched you will receive an email with your tracking number. At this point, you can change the day of your delivery or choose to have your order delivered to a neighbour, a safe place or your local Post Office. 

UK Returns 

We are happy to refund items returned within 14 days of delivery. Please notify us by email before returning an item. 

Please keep in mind that delivery costs to return your items are your responsibility. We recommend using Tracked Delivery to ensure your items return to us safely. 

All items must be returned unworn and preferably in their original packaging. Returns of bespoke jewellery are not accepted.

We aim to process returns within 48 hours of receipt.

Shipping | Europe

Cost: £6 
Delivery aim: 3-5 working days

Orders are shipped the next working day - Monday to Friday - through Royal Mail International Tracked, excluding UK bank holidays.  

Once your order is dispatched you will receive an email with your tracking number which allows you to follow your package throughout its journey.  

Shipping | Rest of the World

Cost: £8 
Delivery aim: 5-7 working days

Orders are shipped the next working day - Monday to Friday - through Royal Mail International Tracked, excluding UK bank holidays.  

Once your order is dispatched you will receive an email with your tracking number which allows you to follow your package throughout its journey.  

International Returns

We are happy to refund items returned within 14 days of delivery. 

Please notify us by email before returning an item. We’ll email you the information required to add to your return label in order to avoid customs charges when the parcel reaches the UK.

Please keep in mind that delivery costs to return your items are your responsibility. We recommend using Tracked International Delivery to ensure your items return to us safely. 

All items must be returned unworn and preferably in their original packaging.
Returns of bespoke jewellery are not accepted.

We aim to process returns within 48 hours of receipt.

Local customs duties, taxes and fees

Once your parcel reaches your country it will be cleared by the local customs authority. At this point, VAT + duty + handling fees may apply at local rates. We cannot predict those costs as they differ from country to country.

We advise you to work out all extra costs with your local customs authority and factor these into your purchase before placing an order as these will be your responsibility to pay for before the parcel can be released and delivered to you. 

We are more than happy to assist should you need more information or support. Just drop us an email at [email protected]